Get remote support now

How does it work?

Once you download and run the remote support software, we can create a temporary link to your computer to view your screen and control your mouse and keyboard.

Then the Nerd can work directly on your computer and fix the problem right in front of you while you watch.


Get Started

  1. Call us on 0800 633 326 and ask your Nerd for Remote Support
  2. Click here to go to our Remote Control website
  3. Enter the code given by your nerd and click the grey arrow
  4. If asked to Run or Open the software, click Run or Open
  5. If asked to Save the software somewhere, do so, and then click on it's name to run the software
  6. If asked to Allow the software to run, click Allow
  7. Wait a few seconds for the software to run
  8. After a few moments, your Nerd will be able to see your computer screen and control the mouse and keyboard in real-time.
  9. When you are done, simple Close the software by clicking the X button in the top right corner. This disconnects your Nerd and stops anyone else connecting use this remote software

Remote Support is safe, secure and fast

The Nerd can only view your computer screen if you start the support session.

You can watch the Nerd’s actions on your computer screen as they perform the support session.

The support session can be stopped by you at any time by just clicking on the close button or disconnect your internet connection.

The computer program uses encryption to prevent hackers using your computer without your knowledge.


Need A Nerd can process a credit card payment over the phone.